Support email
Tell us what happened and, if you can, add a screenshot.
Support
Write to us
We are a small team from Ternopil, Ukraine, and we read every email.
Fastest — from the app
“Profile” → “Write to us”: your message goes with the details about your phone, so you don't have to look them up.
When we reply
YouPoint Max — within 24 hours, YouPoint Pro — within 48 hours. On the free plan, the help pages and Lumi in the app are the fastest way, and we will read your email.
Found a vulnerability?
Write to security@youpoint.app. We will reply and thank you.
Delete your account and data
In the app (“Profile” → “Account”) or on the website, without the app.
The service is provided by FOP Kochmarchyk Yurii Zinoviiovych (Dominus Group), Ternopil, Ukraine.