Help center
How can we help?
Tell us which phone you're setting up, and we'll show only what applies to it.
1Whose phone is it?
2What make is the phone?
Not sure of the make? Phone Settings → “About phone” — the name is at the top.
Your phone · Samsung
Set up YouPoint on Samsung
6 steps · about 5 minutes
- Why the location isn't updating
- How to turn on permissions
- Protecting your child's phone: how to turn it on
- Falls: how it works
YouPoint for iPhone is on its way.
Leave your email and we'll let you know as soon as it's ready. Until then your family can use Android — everything works across different people's phones.
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We'll remember your choice on this device and show it straight away next time.
Or choose a topic
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Phone setup
How to turn on permissions Why the location isn't updating SamsungOther phones: every permission step by step -
Family
How to invite your family Is this tracking? Who sees what -
What YouPoint can do
Falls of older relatives “I need help” (SOS) “Where are you?” Scam protection Places and alerts Place history Medication and blood pressure Loud call Tasks and a dream Parental controls “Sound around” Live mode -
Account, plan and data
Plans and prices How to delete your account Where your data is stored
Didn't find an answer?Write to us and we'll reply. Or in the app: “Profile” → “Write to us” — that way we can see which phone you have straight away.
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