Help centre
How can we help?
Step-by-step answers to the most common questions.
How to turn on permissions
Step by step for every YouPoint permission. Button names can differ slightly between phones — where they do, we give both.
Read →Why isn't the location updating?
Next to each person on the map you can see when their phone last updated its location. If it was a while ago, the reason is usually the phone's settings, not the person. Check these one by one.
Read →How to invite your family
YouPoint works when there are at least two of you. You can invite with a code, a link or a QR code — nobody joins the family without saying “Yes” themselves.
Read →How to delete your account
You can delete your account and data in the app or on the website — even if the app is no longer on your phone.
Read →
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